Who we are
Our website address is: https://vaidayu.com.
This Privacy Policy describes how Vaidayu (“we,” “us,” or “our”), based in Surat, Gujarat, collects, uses, and protects the personal information of visitors and customers (“you”) when you visit and make purchases from our website (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our service to you.
A. Personal Information (Directly Provided)
When you make a purchase or attempt to make a purchase on the Site, we collect the following personal data:
- Contact Data: Name, email address, phone number, and WhatsApp number.
- Shipping & Billing Data: Billing address and shipping address.
- Order Details: Product details, purchase amount, and transaction history.
B. Payment Information (Handled by Third Parties)
We do NOT store or collect your sensitive payment details such as credit card numbers, debit card numbers, CVVs, UPI PINs, or net banking passwords.
All payment processing is handled securely by third-party payment gateway providers (e.g., Razorpay, Phonepe, PayU, Paytm, Stripe, UPI). These providers are fully compliant with PCI-DSS standards, and your financial information is transmitted directly to them via an encrypted connection.
C. Usage Data (Automatically Collected)
When you browse the Site, we automatically collect information about your device and interactions:
- Device Information: IP address, browser type, operating system, and unique device identifiers.
- Browsing Information: Pages viewed, duration of visit, time spent on pages, and referring website addresses.
2. How We Use Your Information
We use the collected data for the following essential purposes:
- Order Fulfillment: To process your transactions, manage your orders, and prepare our natural products for delivery.
- Shipping & Logistics: To securely ship your products to the correct address via our shipping partners.
- Communication: To send you updates regarding your order status, delivery notifications, and respond to your inquiries via email or WhatsApp.
- Service Improvement: To monitor and analyze usage data to improve our product offerings, website functionality, and overall customer experience.
- Marketing (Only with Consent): To send you promotional information about new Vaidayu products (herbal soaps, shampoos, etc.) and special offers, but only if you have explicitly opted-in to receive such communication.
3. Sharing Your Personal Data (Third Parties)
We share your personal information only as necessary to conduct our business and fulfill your order:
- Payment Gateways: We share your purchase amount, name, and billing details with our payment partners to securely process your payments.
- Shipping Carriers: We share your name, shipping address, and phone number with logistics partners (courier companies) to ensure the timely delivery of your order.
- Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect the rights, property, or safety of Vaidayu, our customers, or others.
4. Your Rights and Choices
As a customer of Vaidayu, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal data.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
5. Security
The security of your Personal Information is important to us. We implement appropriate technical and administrative security measures to prevent unauthorized access, disclosure, or loss of your data. Remember, however, that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Contact Us
If you have any questions about this Privacy Policy or need to exercise any of your data rights, you can contact us